GDPR Compliance

At Urban Paws Collective, we respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR). This section explains how we collect, use, and safeguard your data when you visit our website or engage with our services.

Who We Are

Urban Paws Collective™ (referred to as “we”, “our”, or “us”) is the data controller responsible for your personal data. If you have any questions about how we handle your data, please contact us at:

Email: Support@urbanpawscollective.com
Postal Address: 🏠 Urban Paws Collective, Unit 29 Highcroft Industrial Estate, Enterprise Road, Horndean, Waterlooville, PO8 0BT

What Data We Collect

When you use our website, we may collect and process the following categories of personal data:

  • Identity Data: Name, username or similar identifier.
  • Contact Data: Email address, postal address, and phone number.
  • Technical Data: IP address, browser type, operating system, and usage data (through cookies or analytics).
  • Communications Data: Your preferences in receiving marketing from us and your communication preferences.

We do not collect sensitive personal data unless specifically provided by you with consent.

How We Use Your Data

We use your data in the following ways:

  • To provide and manage our services.
  • To communicate with you, including responding to inquiries.
  • To send updates, offers, or marketing communications (only if you have opted in).
  • To improve our website and ensure its security.

Your data will never be sold or shared with third parties for unrelated marketing purposes.

Legal Basis for Processing

We process your personal data on the following bases:

  • Consent: When you sign up for newsletters or marketing.
  • Contractual Necessity: When providing services to you.
  • Legitimate Interests: For improving our services and website.
  • Legal Obligation: Where we are required to comply with the law.

Your Rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete data.
  • Request erasure of your data (“right to be forgotten”).
  • Object to or restrict how we process your data.
  • Request data portability.
  • Withdraw your consent at any time, where processing is based on consent.

To exercise your rights, contact us at support@urbanpawscollective.com

Data Retention

We retain your data only as long as necessary for the purposes set out above. You can request deletion of your data at any time.

Cookie Policy

Last updated: 6th May 2025

At Urban Paws Collective™, we use cookies and similar technologies to provide you with the best possible experience on our website. This Cookie Policy explains what cookies are, how we use them, and your choices regarding their use.

What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help us:

  • Improve website functionality and performance.
  • Understand how visitors interact with our site.
  • Personalize content and ads.
  • Integrate with third-party services and social media platforms.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionalities such as security, network management, and accessibility.

Performance and Analytics Cookies

These cookies help us understand how visitors use our website (for example, pages visited, time spent on site). This helps us improve our content and user experience.

Marketing and Social Media Cookies

We integrate with third-party services including:

  • TikTok
  • Facebook (Meta)
  • Instagram
  • Amazon (Affiliate or Marketplace integrations)

These services may place cookies on your device to deliver personalized ads, track your interaction with their platforms, and measure performance. These cookies are controlled by the respective third parties and are subject to their privacy policies.

Managing Your Cookie Preferences

You have the right to accept or reject non-essential cookies. When you first visit our site, you will be presented with a cookie banner allowing you to:

  • Accept all cookies.
  • Reject non-essential cookies.
  • Customize your preferences.

You can also change your cookie settings at any time via your browser settings. Please note that disabling certain cookies may affect the functionality and user experience of our website.

Third-Party Cookies

We do not control the cookies placed by third parties. For more information about how these services use your data, please refer to their respective privacy and cookie policies:

Changes to This Notice

We may update this GDPR compliance section from time to time. Please check back periodically to stay informed of any changes.