Privacy Policy

Urban Paws Collective™ is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in compliance with the General Data Protection Regulation (GDPR).

Who We Are
Urban Paws Collective™
Unit 29 Highcroft Industrial Estate, Enterprise Road, Horndean, Waterlooville, PO8 0BT
Support@urbanpawscollective.com
This website is operated on WordPress.

What Information We Collect We collect personal data you provide when:
– You place an order
– Contact us through forms or email
– Subscribe to our newsletter (if enabled)

This may include your:
– Name
– Email address
– Billing/shipping address
– Phone number
– Payment details (processed securely via payment providers)

We also collect non-personal information (like browser type, pages visited, time on site) via cookies and Google Analytics.

How We Use Your Data
We use your information to:
– Process and deliver your order
– Respond to inquiries
– Improve our website experience
– Send marketing emails if you have opted in

We will never sell or share your information with third parties, except where necessary for order fulfillment or legal compliance.

We integrate our store with Facebook and Instagram to offer a seamless shopping experience. You can read how Facebook and Instagram (Meta) uses your personal information here: https://www.facebook.com/privacy/center

We integrate our store with TikTok to offer a seamless shopping experience. You can read how TikTok uses your personal information here: https://www.tiktok.com/legal/page/eea/privacy-policy/en

Cookies & Analytics
Our website uses cookies for functionality and performance. Google Analytics helps us understand how visitors use our site. You can manage cookie preferences using our cookie banner when you visit the site.

Your Rights
Under GDPR, you have the right to:
– Access the personal data we hold about you
– Request correction or deletion of your data
– Withdraw consent at any time
– File a complaint with the ICO (UK’s data protection authority)

For any data-related requests, email us at Support@urbanpawscollective.com.

Contact
If you have questions about this policy, contact us at:

📧 Support@urbanpawscollective.com
🏠 Urban Paws Collective, Unit 29 Highcroft Industrial Estate, Enterprise Road, Horndean, Waterlooville, PO8 0BT